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    FREQUENTLY ASKED QUESTIONS

    SHIPPING AND RETURNS

    We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase. Please ship back your unused blanket in the original packaging. Allow 2 weeks for the refund to appear in your account.

    To return an item, please email amernberg@gmail.com with your order number and what items you’re returning. 

    Absolutely!

    We want you to be 100% happy with your blanket, so we offer free exchanges of unused blankets in the original packaging within 30 days of purchase.  

    To exchange an item, please email amernberg@gmail.com with:

    -The order number,

    -What item you’re exchanging

    -What new item you would like.

     

    Your new blanket will ship out once your original purchased is sent back.

     

    Sorry, we cannot cover exchange shipping on international returns at this time. 

    Europe:

    We offer free shipping in Denmark and select countries in Europe. We ship to Denmark, Norway, Sweden, Norway, Finland, Iceland and Greenland. Shipping times and rates vary and will display at checkout.

    PRODUCTS

    We take pride in the quality of our products, and we back it up with our Lifetime Guarantee. If there are ever any issues with the quality of the blanket due to its craftsmanship, we will replace your blanket. This does not include normal wear and tear. You can learn more about our warranty here

    If you have any problems, email us at amernberg@gmail.comwith details and your proof of purchase (order number or email) and we'll do our best to help you out.  

    Care instructions:

    -Wash by hand or machine wash on gentle cycle with a mild detergent

    -Tumble-dry at low temperatures or air dry.

    -Note: New blankets can shed. After a couple of washes that will subside. Give the blanket a brush after prolonged use and/or after washing.

    We work with a family of highly skilled artisans in the Andes Mountains in Ecuador who carefully craft our blankets. 

    Our blankets are made with 100% modacrylic material with recycled content. We are committed to improving our sourcing of environmentally responsible materials. Our goal is to use 100% recycled fiber by 2025.  

     

    GENERAL

    Have a question? Give us a call or shoot us an email. We are here to help!

    amernberg@gmail.com

    We offer wholesale all over the world. If you are interested in becoming a retailer, please contact us at amernberg@gmail.com to learn more and fill out the form to get more information.