SHIPPING & RETURNS
What is your return policy?
We’re happy to offer a 30 day return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund any full priced item or those purchased with up to 25% discount. All items over 25% discount are final sale.
To return an item, please complete our Customer Return Request Form. Please ship back your unused blanket in the original packaging. All returns must be postmarked within 60 days of the purchase date. Allow 2 weeks for the refund to appear in your account. Sorry, we cannot cover return shipping on international returns at this time.
Can I exchange my blanket?
We want you to be 100% happy with your blanket, so we offer free exchanges of unused blankets in the original packaging within 30 days of purchase.
To exchange an item, please email firstname.lastname@example.org with:
- The order number
- What item you’re exchanging
- What new item you would like
Your new blanket will ship out once your original purchased is sent back.
Sorry, we cannot cover exchange shipping on international returns at this time.
What shipping options do you offer?
US: We offer free ground shipping on all orders to all US states. Expedited shipping through USPS is available at an additional cost and is calculated at checkout.
International: We ship internationally to most countries. Shipping times and rates vary and will display at checkout. VAT fees may apply for certain countries. We don’t currently offer expedited shipping for international orders.
What is the lifetime warranty?
We take pride in the quality of our products, and we back it up with our Lifetime Guarantee. If there are ever any issues with the quality of the blanket due to its craftsmanship, we will replace your blanket. This does not include normal wear and tear. You can learn more about our warranty here.
If you have any problems, email us at email@example.com with details and your proof of purchase (order number or email) and we'll do our best to help you out.
How do I wash my blanket and other products?
Southwestern Product Care Instructions:
- Wash by hand or machine wash on gentle cycle with a mild detergent
- Tumble-dry at low temperatures or air dry.
- Note: New blankets can shed. After a couple of washes that will subside. Give the blanket a brush after prolonged use and/or after washing.
Wool & Alpaca Product Care Instructions:
- Dry Clean Only
Where are the products made?
We work with a family of highly skilled artisans in the Andes Mountains in Ecuador who carefully craft our blankets. You can learn more about our artisans here. Our wool & alpaca throw collection originate from Ireland & Peru.
Is southwestern style/ home decor popular?
Southwestern style is not a fleeting trend. This rustic and cozy look has been around for a long time. Known for its earthy color palettes and rustic accents, Southwestern style has become incredibly popular in the home decor and design world.
Do you offer wholesale?
We offer wholesale all over the world. If you are interested in becoming a retailer, please visit our wholesale page hereto learn more and fill out the form to get more information.
Do you offer discounts for bulk orders?
Yes, we provide discounts for bulk orders. Please contact firstname.lastname@example.org and tell us what you are looking for.
Can't find what you're looking for?
Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com.